BetMGM may verify legal identity, age, address, physical location and payment ownership. Provide only requested documents through the secure official account flow and make sure the details match your profile.
- Identity
- Legal name and date of birth
- Address
- Current provincial information
- Location
- Device geolocation for wagering
- Payment
- Ownership may be checked
Common reasons for manual review
A recent move, abbreviated name, expired document, duplicate account signal or third-party payment can require extra review. Respond to the exact request rather than uploading unrelated personal records.
Protect documents
Upload only through the official secure channel. Check the domain and support message inside the account. Never send a full password, one-time code or unnecessary document through chat or social media.
Geolocation is separate from identity
A verified person can still fail the location check. Enable required services and remove unsupported VPN or remote-access tools. Do not attempt to spoof a provincial location.
Frequently asked questions
Why am I being verified again?
Account changes, payment activity, regulatory checks or expired information can trigger another review.
Can I hide parts of a document?
Follow the exact secure-upload instructions. Altered or incomplete documents may be rejected.
Does location verification prove my identity?
No. Identity and physical location are separate checks.